Client Services
The Client Services model ensures that all human resources needs are aligned with university business objectives, that divisions and campuses are closely connected to a primary point of contact within HR, and that needs are promptly addressed. In short, the Client Services team works closely with their campus clients to benefit all of Georgetown University.
| Campus | Client Services Partner |
|---|---|
| Interim Director | Roberta Kelley Paul |
| Law Center + Medical Center | Zeina Tomey |
| Areas of responsibilities: McDonough Business School, School of Continuing Studies, Provost Operations and all areas under the Provost Office, Division Student Affairs, and Qatar. | Tania Draghi |
| University Services | Katina Porter |
| Planning and Facilities Management | TJ Jefferson |
| Areas of responsibilities: Lauinger Library, Walsh School of Foreign Service, McCourt School of Public Policy, and Graduate School of Arts and Sciences. | Cynthia Reid-Wills |
Client Services Partners (CSPs)
The HR Client Services team is comprised of Client Services Partners (CSPs) that are a focal point of contact for divisions and campuses. These experienced HR professionals are tasked with providing services that include:
- Identifying human resources needs and goals
- Designing solutions for addressing these needs
- Developing comprehensive plans for reaching these goals
Strategy Consulting Services
The team manages complex human resource strategic consultative services. Services cover a broad range of functions, including:
- Employment
- Policy Development
- Employee Relations and Labor Relations
- Organizational Development
- Training and Compensation