Client Services

The Client Services model ensures that all human resources needs are aligned with university business objectives, that divisions and campuses are closely connected to a primary point of contact within HR, and that needs are promptly addressed. In short, the Client Services team works closely with their campus clients to benefit all of Georgetown University.

If you have any questions or concerns involving a specific area of the university, contact your respective CSP.
CampusClient Services Partner
Interim DirectorRoberta Kelley Paul
Law Center + Medical CenterZeina Tomey
Areas of responsibilities:
McDonough Business School, School of Continuing Studies, Provost Operations and all areas under the Provost Office, Division Student Affairs, and Qatar.
Tania Draghi
University ServicesKatina Porter
Planning and Facilities ManagementTJ Jefferson
Areas of responsibilities:
Lauinger Library, The College, Walsh School of Foreign Service, McCourt School of Public Policy, and Graduate School of Arts and Sciences. 
Cynthia Reid-Wills

Client Services Partners (CSPs)

The HR Client Services team is comprised of Client Services Partners (CSPs) that are a focal point of contact for divisions and campuses.  These experienced HR professionals are tasked with providing services that include:

  • Identifying human resources needs and goals
  • Designing¬†solutions for addressing these needs
  • Developing comprehensive plans for reaching these goals

Strategy Consulting Services

The team manages complex human resource strategic consultative services. Services cover a broad range of functions, including:

  • Employment
  • Policy Development
  • Employee Relations and Labor Relations
  • Organizational Development
  • Training and Compensation